Privacy Policy

This Policy shows how and in what way we take care of the privacy of our users and the methods of collecting and processing personal data. This Policy applies to websites we own, as well as all other business activities and processes where we come into contact with your personal data.

Please read our privacy policy carefully to clearly understand how we will collect, use, protect, or otherwise process your personal data on our website.

The contact information for data protection is: info@illyria-adventure.hr.

Data Collection

A personal data is any information relating to an individual whose identity is known or can be determined. We collect your personal data only when necessary, either to fulfill legal or legitimate interests or through consent, which you voluntarily provide.

What personal data do we collect from visitors to our website and when?

When necessary, you will be asked to enter your name, email address, postal address, telephone number, credit card information, tax identification number, or other data to communicate with you or enable you to use our services.

We collect data during registration, ordering, newsletter sign-up, and all other actions when your data entry is required on our sites, such as filling out forms, commenting, etc.

How do we use and process the data?

We use the data obtained about you for the following purposes:

To meet legal requirements related to business operations
To establish a primary communication channel with you
To personalize user experience
For marketing, to deliver content and offers you are interested in, e.g., via email (newsletter)
For faster transaction processing

Protection and Retention of Your Data

We make every effort to ensure the security of personal data. Your data is constantly protected from loss, forgery, manipulation, unauthorized access, or unauthorized disclosure.

Our websites are regularly monitored to avoid security breaches and known system vulnerabilities to make your visit as safe as possible. Your personal data is stored behind a secure network and is only accessible to a limited number of persons with special access rights to such systems, and our employees and partners are committed to data confidentiality. All sensitive information you provide is encrypted using Transport Layer Security (TLS) technology.

We keep and protect your personal data for the duration of your business relationship with us. Personal data you provided for business or contact purposes are regularly deleted after the legally determined deadlines or based on your request for data deletion.

Transfer of Personal Data

Your data, including personal data, is processed at our business offices and any other locations where the parties involved in processing are located.

This means that your data may be transferred and stored on computers located outside our offices, your country, or other state jurisdictions where data protection laws may differ from those in your jurisdiction. For example, this includes the web server hosting our website, Facebook or Google, or the email marketing software we use.

Your consent to this Privacy Policy and your submission of your personal data constitutes your agreement to such transfer.

We take all reasonably necessary steps to ensure that your data is treated securely in accordance with this Privacy Policy and no transfer of your personal data to another organization or country will take place unless there are adequate high controls in place, including the security of your data and other personal information, even with third parties we share your data with.

Use of Cookie Files

Almost all websites use so-called cookies to customize the website’s functionality to your needs. A small text file (cookie) sent by the web server hosting the website you are browsing is forwarded to your internet browser, which then saves it to the hard drive of the computer where the browser is running. Cookie files remain recorded for each page in the browsing history of the internet browser so that the website can remember your settings.

We use cookies for the following purposes:

Our website functionality – mandatory cookies for basic website functionality
Personalization of user experience – understanding and saving user preferences for future visits
Statistics and analytics – collecting comprehensive data on traffic and interactions on the site to offer a better user experience and tools in the future

You can choose to have your computer warn you each time a cookie is sent, or you can choose to disable all cookies. You can do this through your web browser settings. Each browser is a little different, so check your browser’s “Help” menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies, this will turn off some of the features that make your user experience on our sites more pleasant and tailored to you.

A detailed overview of the cookies we use and adjusting your cookie consent can be done here: Change Cookie Preferences.

Automatic Information Logging

Our server uses statistical software, a standard feature of all web servers that is not unique to our sites. Such statistical programs allow us to tailor websites to be as simple as possible for our visitors (determining the data that most or least interests our users, customizing pages for specific web browsers, the effectiveness of our site structure, site visit rates, etc.). In this case, no personal data is recorded.

Minors

Individuals under 16 years of age should not provide any personal data on the sites without the permission of a parent or guardian. We will never knowingly collect personal data from minors.

Individual Rights for Personal Data Protection

If you want to know whether we possess and process your personal data, or if you want to access personal data we have about you, please contact us at info@illyria-adventure.hr.

Furthermore, you have the right to request the following actions concerning your data:

The right to be provided with a copy of the personal data we hold about you
The right to correct personal data we hold if it is inaccurate or to complete missing data
The right to delete personal data. You can request that we delete your personal data, with certain exceptions
The right to restrict or stop the use. You can request that we limit or cease processing your personal data, with certain exceptions

If you submit a request to exercise your rights, we will fulfill that request. If we cannot fulfill your request within a reasonable timeframe, we will inform you of the date when we will meet the request. If for any reason we cannot fulfill your request, we will send you an explanation.

Right to Complaint to the Competent Authority

At any time, you can file a complaint with the supervisory authority regarding our collection and processing of your personal data. In the Republic of Croatia, you can submit a complaint to the Croatian Personal Data Protection Agency (AZOP), Zagreb, Martićeva 14.

Changes to Our Privacy Policy

In the event of changes to our Privacy Policy, we will notify you on this page and update the date of the privacy policy change.

This Privacy Policy was last modified on May 17th, 2025.

Contact Us

If you have any questions regarding this Privacy Policy, you can contact us using the information below:

ILLYRIA ADVENTURE, obrt za pustolovni turizam, vl. Karlo Mateljak, Mateljska 3, 20345 Staševica, Ploče, ili e-poštom: info@illyria-adventure.hr.